PVOLVE RETURN POLICY

We pride ourselves on providing our members with high-quality resistance equipment and digital memberships. We understand that every member experience is unique and sometimes our products may not fit your needs. We strive to make our returns process as seamless as possible.  

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Bundles:

We offer a 30-day home trial* on our Signature, Essentials and Total Transformation Bundles for Continental US members. If you’re dissatisfied with your purchase, please return your equipment in the original packaging within 30 days* of the order date and you will be refunded back to your original payment method. Limit of one 30-day trial period per user.


If you would like to cancel the membership associated with your bundle, you must do so within your membership portal, or by reaching out to help@pvolve.com. 


Delivery and returns are free on all bundle orders for all continental US members via a pre-paid return label that can be accessed via the Pvolve returns portal, here.


Returns arriving at our warehouse after the 30-day return window will not be accepted.* See our warranty policy HERE.


We reserve the right to cancel any digital memberships related to a 30-day home trial return.


We do not accept partial bundle returns. 


For international customers, sales are final and not eligible for returns.

Individual Equipment & Apparel:

You may return unopened and unused equipment and apparel that are not part of a bundle within 30 days of delivery date. Returns made after the 30-day delivery window will not be accepted.  


Return shipping fees will apply.


If you received a damaged or defective item, please notify us within 7 days of receiving the product. 


All returned items must be in their original condition, unused, and undamaged. If you return equipment or apparel in damaged condition, with missing pieces, or otherwise has signs of abuse, Pvolve reserves the right to refuse the refund or to charge additional restocking fees, at Pvolve's discretion. 


International orders are final sale and returns are not accepted.


Recover 9:

If you are dissatisfied with your Recover 9 supplement, please send an email to help@pvolve.com with your order number.


Digital Memberships:

Due to the nature of digital services, all membership sales are final. Memberships (outside of trial periods) are nonrefundable. There are no refunds or credits for partially used periods. You may cancel your membership in the membership portal, or by reaching out to help@pvolve.com. 

Start Return

1) Upon receiving your return, our team will inspect your item(s) and process your refund within 14 business days. 

2) Your refund, minus any applicable return shipping fees, will be issued to your original payment method. 

3) Please note that it may take additional days for your bank or credit card company to process and post the refund to your account. 

Note: Pvolve is not responsible for packages lost in transit without proof of tracking. In-studio purchases must be returned in-studio and online purchases must be returned online. Equipment purchased from another retailer is not covered under this policy. 


If a product is delivered to an incorrect address due to customer error or failure to verify the correct address, and is not returned to our warehouse, customer will be charged for a replacement product and additional shipping.


We appreciate your understanding and cooperation with our returns policy. Don’t hesitate to reach out with any questions at help@pvolve.com.