Terms of Service

OVERVIEW

These Terms of Service (“Terms of Service” or “Terms”) govern your use of the online interfaces and properties (e.g., websites and mobile applications) owned and controlled by Pvolve LLC and Pvolve Development, LLC (collectively, “Pvolve”), including the www.pvolve.com and www.pvolvefranchise.com websites (collectively, “Website”) and the Pvolve application (our “Application,” and collectively with the Website, our “Site”).  Throughout the Site, the terms “we”, “us” and “our” refer to Pvolve.  Pvolve offers this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting or interacting with our Site and/or purchasing our products or services from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  These Terms of Service apply to all users of the Site, including without limitation to users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our Site.  By accessing or using any part of the Site, you agree to be bound by these Terms of Service.  If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use the offered services.  If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current Site shall also be subject to the Terms of Service.  You can review the most current version of the Terms of Service at any time on this page.  We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site.  It is your sole responsibility to check this page periodically for changes.  Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

Our Site is hosted on Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Binding Arbitration.  These Terms of Service provide that all disputes between you and Pvolve that in any way relate to these Terms of Service or your use of the Site will be resolved by BINDING ARBITRATION.  ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms of Service.  Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action.  Please review the Section below entitled Dispute Resolution; Arbitration Agreement for the details regarding your agreement to arbitrate any disputes with Pvolve.

Time Limits. Any claim arising from this Agreement shall be made within one (1) year of accrual of any Dispute (defined in Section 19) hereunder, or the Dispute is waived.

THE INFORMATION, CONTENT AND OTHER MATERIALS POSTED ON OR ACCESSIBLE THROUGH THE SITE ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.  PVOLVE DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED ON THE SITE.  RELIANCE ON ANY INFORMATION PROVIDED BY PVOLVE, ITS AFFILIATED COMPANIES, CONTRIBUTORS TO, OR OTHER USERS OF THE SITE IS SOLELY AT YOUR OWN RISK.

YOU SHOULD CONSULT YOUR PHYSICIAN OR OTHER HEALTH CARE PRACTITIONER BEFORE STARTING ANY EXERCISE PROGRAM.  THIS IS PARTICULARLY TRUE IF YOU OR YOUR FAMILY HAVE A HISTORY OF HIGH BLOOD PRESSURE OR HEART DISEASE, ARE PREGNANT, OR IF YOU HAVE EVER EXPERIENCED DISCOMFORT WHILE EXERCISING.  NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SITE.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your state or province of residence, and/or that you are the age of majority in your state or province of residence and you consent to allow any of your minor dependents to use this Site.  Notwithstanding the foregoing, if you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us.  If we learn that we have collected personal information from someone under the age of 13, we will promptly delete that information.  If you believe we have collected personal information from someone under the age of 13, please contact us at help@pvolve.com or call us at 888-978-3926.

The products are for personal and non-commercial use only.  You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any Term will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.  You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.  Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete or current.  The information and material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.  Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information.  Historical information, necessarily, is not current and is provided for your reference only.  We reserve the exclusive right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site.  You agree that it is your responsibility to monitor changes to our Site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES; SUBSCRIPTION TERMS

Certain products or services may be available exclusively online through the Site.  These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.  We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.  We cannot guarantee that your computer monitor's display of any color will be accurate.  The products are for personal and non-commercial use only.  We reserve the discretionary right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.  We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities of any products or services that we offer.  All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.  We reserve the right to discontinue any product at any time.  Any offer for any product or service made on this Site is void where prohibited.  We do not warrant (without limitation) that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

If you purchased a subscription to our Services (e.g., access to streaming content), your subscription is continuous and will be automatically renewed at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period.

To cancel your subscription follow the instructions below based on your method of purchase or device (note: cancellation methods are different if subscriptions were purchased through the Apple App Store and/or through Google Play, see below):

Pvolve.com/Pvolve Studio/Pvolve Franchise Studio purchases:

If you purchased an on-demand membership directly from pvolve.com, from a Pvolve Studio or a Pvolve Franchise Studio follow these step steps to cancel: 

On pvolve.com, hover over your name in the top right corner of the page, then select ‘Subscriptions’ in the dropdown. 

Click ‘Cancel Subscription’. 

You will have access to the subscription through the end of your current billing period.  If you've purchased any workout series as digital downloads, you will still have access to view them in your Workout Library. 

If you cancel your subscription, your account will automatically close at the end of your current billing period.  Pvolve may change the price for your Pvolve subscription from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes.  Price changes will take effect at the start of the next subscription period following the date of the price change.  Subject to applicable law, you accept the new price by continuing to use the Pvolve Services after the price change takes effect.  If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Services prior to the price change going into effect.

Certain bundle purchases include a time-limited and discounted subscription in the purchase price. The duration of the discounted subscription is noted at the time of your purchase. Regular membership fees that apply upon renewal of your subscription are also noted at the time of purchase, and we will charge the regular membership fee to the payment method that you provided at the end of the time-limited subscription period. Your subscription will automatically renew unless you cancel your subscription prior to the end of the current billing cycle.

Your Pvolve subscription may start with a free trial.  The duration of the free trial period of your subscription lasts will be specified during sign-up and is intended to allow new and certain former users to try the service.  Free trial eligibility is determined by Pvolve at its sole discretion and we may limit eligibility or duration to prevent free trial abuse.  We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible.  Individuals, households, or members of an organization with an existing or recent Pvolve membership are not eligible.  We may use information such as device ID, method of payment or an account email address used with an existing or recent Pvolve membership to determine eligibility.  For combinations with other offers, restrictions may apply.  We will charge the membership fee for your next billing cycle to your payment method that you provide at the end of the free trial period and your subscription will automatically renew unless you cancel your subscription prior to the end of the free trial period.  To view the applicable subscription price and end date of your free trial period, visit our Site and visit the Account History section of your account page.

If you have any questions about cancelling your membership, purchased through pvolve.com, at your Pvolve Studio or franchise studio location, contact us at  help@pvolve.com.  If you are cancelling a membership purchased through the Apple App Store or Google Play, please see below.

Apple device/App Store/iOS

If you purchased an on-demand membership via the AppStore or using an Apple/iOS device, you must cancel through the App Store.  To cancel, follow the below steps on your iPhone, iPad or iPod: 

Open Settings on your Apple device 

Tap on your Apple ID, iCloud+, Media & Purchases

Tap ‘View Apple ID’, then enter your Face ID, Touch ID, or password 

From the Apple ID page, scroll down and tap ‘Subscriptions’ 

Choose your Pvolve subscription  

Tap ‘Cancel Subscription’, then ‘Confirm’ on the Confirm Cancellation window 

If you have any questions about your Pvolve membership purchased through your iOS device or would like to request a refund, please contact Apple Support. 

Google Play and Android:

If you purchased an on-demand membership using an Android device, or via the Google Play Store, Google requires customers to cancel directly through the Play Store.  To cancel, follow the below steps on your Android device: 

On your Android phone or tablet, open the Google Play Store.   

Check if you’re signed in to the correct Google Account. 

Tap ‘Menu’, then ‘Subscriptions’. 

Select your Pvolve subscription and tap ‘Cancel’.   

Follow the instructions to complete. 

Cancelations are effective at the end of your current billing cycle.  As long as your iTunes or Google Play settings state that your subscription is canceled, it won’t renew and you should not be re-billed. 

For information on subscription refunds, see returns and refunds on Google Play

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.  We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.  We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You shall provide current, complete and accurate purchase and Account information for all purchases made at our store.  You shall promptly update your Account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we do not monitor, control, or provide input.  You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.  We shall have no liability whatsoever arising from or relating to your decision to use any optional third-party tools.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources).  Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.  Third-party links on this Site may direct you to third-party websites that are not affiliated with us.  We are not responsible for the content or accuracy of any such websites, and we do not warrant and we disclaim any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.  Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.  Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, and without compensation, edit, copy, publish, distribute, translate and otherwise use in any medium any such comments.  We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or violates any party’s intellectual property or these Terms of Service.

You represent and warrant that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.  You further represent and warrant that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site, the Service or any related website.  You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.  You are solely responsible for any comments you make and their accuracy.  We take no responsibility and assume no liability for any comments posted by you or any third-party.

When you use the Site or send emails to us, you are communicating with us electronically, you consent to receive communications from us electronically.

SECTION 9.5 – SOCIAL MEDIA COMMUNITY TERMS OF ENGAGEMENT

At Pvolve we are proud of our amazing social community.  We aim to always encourage encouragement and feedback.  Please respect the community we have built, as well as all comments and insights that other social media users may have, including the methodology behind Pvolve.  We reserve the right to delete comments that contain profanity, body shame anyone depicted in our content or in the comments, or are spam-like in nature.  We also reserve the right to block and/or ban users who continue to violate these terms.  We are proud to be an inclusive, body positive community and will not tolerate those who violate these terms.

SECTION 10 - PERSONAL INFORMATION; ELECTRONIC COMMUNICATIONS

Your submission of personal information through the store is governed by our Privacy Policy.  When you use the Site or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically.  You consent to receive communications from Pvolve and its local franchisees electronically.  You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.  Pvolve, our franchisees or our service providers may contact you by telephone, mail, or email to verify your Account information.  Pvolve and/or its franchisees may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Account.  If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested.

By providing your mobile number, you are agreeing to be contacted by or on behalf of Pvolve or its franchisees at the mobile number you have provided, including calls and text messages, to receive informational, Services related communications relating to the Site and Services, including sales and marketing messages (e.g., progress tracking, cart reminders, etc., which may be sent by automated dialers using an automated system for the selection or dialing of telephone numbers or the playing of a recorded message).  Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. For help, please text HELP or reach out to our customer support team at help@pvolve.com or 888-978-3926.  To stop receiving text messages, text STOP in response to the text you have received from Pvolve.  We may confirm your opt out by text message.  If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message or respond to your STOP message by texting you a request to identify services you wish to stop.  SMS consent is not a condition of purchase. However, please note, that by withdrawing your consent, some Site features and certain Services may no longer be available to you.  To opt-out of communications from our franchisees, you must contact them directly.  Keep in mind that if you stop receiving text messages from us or our franchisees you may not receive important and helpful information and reminders about your Services.

When you interact with Pvolve personnel through electronic communications, we may record (audio and video) all or part of your interaction with us (“Recordings”).  Such Recordings are used for quality assurance purposes, to better deliver to you the Services, and to help Pvolve improve the Site.  Pvolve will keep such Recordings confidential, and we will not publicly display such recordings unless legal required to do so, such as if subject to a court order.  By accessing and using the Site, you agree and consent to such Recordings for the purposes and uses set forth in these Terms of Service and as otherwise set forth in the Privacy Policy.

Florida Residents: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents.  For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, the area code for the phone number used to opt-into the Program is a Florida area code and that you are the regular user of that number.  You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not have a Florida area code or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us.  Insofar as you are a Florida resident, you agree that mobile messages sent by Pvolve in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.  You have read, agree to and understand all provisions of this Section 10.

SECTION 10.5 – CUSTOMER REVIEWS

You can provide a review in connection with the Site and Services (each a “Customer Review”) through several channels. You acknowledge and agree that you are responsible for any and all Customer Reviews you make available in connection with the Site and Services and you agree to indemnify Pvolve for all Claims (as defined below) resulting from any Customer Review you make available. You represent and warrant that (a) you have the authority to grant the rights in any such Customer Review as set forth below; (b) such Customer Review, and the use thereof, will not violate any term of these Terms of Service; and (c) all opinions and statements contained in such Customer Review (i) are true, honest, and an accurate reflection of your opinions about Pvolve and its Services, (ii) are not misleading, and (iii) are based on your own actual personal experience. This means you will be responsible for the legality, the accuracy, the appropriateness, the originality, and your rights in any such Customer Review.

You grant to Pvolve, its affiliates, subsidiaries, licensees, and assigns the perpetual, worldwide, royalty-free, nonexclusive and absolute right and license to use, publicly and privately display, reproduce, publish, publicly and privately perform, exhibit, distribute or have distributed, transmit or have transmitted, post, broadcast, sublicense, sell, transfer, store, or otherwise make any commercial or non-commercial use of any Customer Review that you make available on the Site, in whole or in part, for advertising, publicity, internal presentations, communications and training materials, and any other legal purpose, in any and all media whether now known or hereafter developed, including without limitation, on the internet, without consideration, notice, inspection, review, or approval thereof. For purposes of clarity, the foregoing grant includes the rights to modify, edit, combine with other materials, translate, include in collective works, and create derivative works based on your Customer Review. You grant to Pvolve the right to use the first name and last initial associated with any Customer Review that you make available to Pvolve, in whole or in part, provided Pvolve shall have no obligation to exercise such right, or to otherwise provide any attribution for any Customer Review.

SECTION 11

Marketing - Qualified Invite

Pvolve’s Refer-a-Friend program allows Pvolve members to send a unique invite link (“Qualified Invite”) to friends and family. Those who receive the Qualified Invite (“Invitee”) are eligible to apply a $15 discount toward their first Pvolve purchase, and those who send the Qualified Invite (“Referrers”) will receive a $15 discount code that becomes active once the Invitee uses the Qualified Invite discount code. Referrers are limited to one Qualified Invite for each Invitee. In other words, additional/repeat purchases made by an Invited Customer are not counted as additional Qualified Invites and will not result in multiple referral discount codes.

Invited Customer - The Invitee and the Referrer cannot be the same person (for example, by using a different email address). An Invitee can only use a discount code resulting from a Qualified Invite once.

Referral Discount Codes - For you to earn referral discount codes as a Referrer, the Invitee must complete an order from Pvolve. Only one referral discount code can be used per purchase.

Eligibility - Eligibility is limited to individuals only. The Pvolve Refer-a-Friend program cannot be used by businesses for affiliate lead generation as determined at Pvolve’s sole discretion.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service, the Site, or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).  We undertake no obligation to update, amend or clarify information in the Service, the Site, or on any related website, including without limitation, pricing information, except as required by law.  No specified update or refresh date applied in the Service, the Site, or on any related website, should be taken to indicate that all information in the Service, the Site, or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES; PASSWORDS

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, the Site, or of any other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, the Site, or of any other websites, or the internet.  We reserve the right to terminate your use of the Service, the Site, or of any other websites for violating any of the prohibited uses.  Pvolve may investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.  You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

You agree to fully, accurately, and truthfully create your Pvolve Account (“Account”), including but not limited to your name, mailing address, phone number, email address, and password, which become your Pvolve ID and credentials.  The Pvolve ID or credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your Pvolve ID or credentials, and for all activities that occur under such Pvolve ID or credentials.  You agree to prohibit anyone else from using your Pvolve ID or credentials and agree to immediately notify Pvolve of any actual or suspected unauthorized use of your Pvolve ID or credentials or other security concerns of which you become aware.  Your access to the Site may be revoked by Pvolve at any time with or without cause.

SECTION 14 – INTELLECTUAL PROPERTY

The trademarks, logos, slogans, and service marks displayed on our Site are our property.  Users are prohibited from using the trademarks, logos, slogans, and service marks for any purpose including, but not limited to, use as metatags on other pages or sites without our prior, express written permission.  Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through the Site, whether or not such modification, copying, distribution, transmission, display, selling, licensing, derivative works, or use constitutes copyright infringement.

We disclaim any responsibility or liability for copyrighted materials posted on our Site.  If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

Pvolve respects the intellectual property rights of others and expects its users to do the same.  In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond promptly to notices of alleged infringement that are reported to Pvolve’s Designated Copyright Agent, identified below.  If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice ("Copyright Notice") complying with the following requirements.

Identify the copyrighted works that you claim have been infringed.

Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.

Provide your mailing address, telephone number, and, if available, email address.

Include both of the following statements in the body of the Copyright Notice:

"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."

"I hereby state that the information in this Copyright Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."

Provide your full legal name and your electronic or physical signature.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICES OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.  WE DO NOT WARRANT THAT YOU WILL OBTAIN ANY PARTICULAR RESULTS FROM THE USE OF OUR SITE OR SERVICES AND THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR SERVICES WILL BE ACCURATE OR RELIABLE.  YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE SITE OR THE SERVICE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU.  YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SITE OR THE SERVICES IS AT YOUR SOLE RISK.  THE SITE, THE SERVICES AND ALL INFORMATION, CONTENT, PRODUCTS, AND SERVICES DELIVERED TO YOU THROUGH THE SITE AND THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED 'AS IS' AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SERVICES, AND LINKED WEBSITES.  PVOLVE DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING.  YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.

IN NO CASE SHALL PVOLVE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SITE OR THE SERVICE OR ANY PRODUCTS PROCURED USING THE SITE OR THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SITE OR SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE OR THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.  BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.  TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF PVOLVE TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $500 (FIVE HUNDRED DOLLARS).  YOU HEREBY AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.

THE CONTENT AVAILABLE VIA THE SITE AND SERVICE, INCLUDING WITHOUT LIMITATION, TEXT, COPY, AUDIO, VIDEO, PHOTOGRAPHS, ILLUSTRATIONS, GRAPHICS AND OTHER VISUALS, IS FOR INFORMATIONAL PURPOSES ONLY.  IT IS NOT A SUBSTITUTE FOR AND DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR RECOMMENDATIONS OF ANY KIND.  YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR QUALIFIED HEATH CARE PROFESSIONALS WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE REGARDING YOUR INDIVIDUAL NEEDS AND ANY MEDICAL CONDITIONS.  DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTH-CARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THE SITE.  PVOLVE DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC TESTS, PHYSICIANS, PRODUCTS, PROCEDURES, OPINIONS OR OTHER INFORMATION THAT MAY BE INCLUDED ON THE SITE.  RELIANCE ON ANY INFORMATION APPEARING ON THE SITE, WHETHER PROVIDED BY PVOLVE, ITS CONTENT PROVIDERS, ITS CLIENTS, VISITORS TO THE SITE OR OTHERS, IS SOLELY AT YOUR OWN RISK.

NOTHING STATED OR POSTED ON OR AVAILABLE VIA THE SITE IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL OR COUNSELING CARE.  FOR PURPOSES OF THIS AGREEMENT, THE PRACTICE OF MEDICINE AND COUNSELING INCLUDES, WITHOUT LIMITATION, PSYCHIATRY, PSYCHOLOGY, PSYCHOTHERAPY, OR PROVIDING HEALTH CARE TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS OR ADVICE.

THE SITE AND ITS CONTENT ARE CONTINUALLY UNDER DEVELOPMENT AND PVOLVE MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO THEIR ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.  DEVELOPMENTS IN MEDICAL RESEARCH MAY IMPACT THE HEALTH, FITNESS AND NUTRITIONAL ADVICE THAT APPEARS HERE AND NO ASSURANCE CAN BE GIVEN THAT THE ADVICE CONTAINED OR OBTAINED ON OR THROUGH YOUR USE OF THE SITE WILL ALWAYS INCLUDE THE MOST RECENT FINDINGS OR DEVELOPMENTS.

SECTION 16 - INDEMNIFICATION

You shall indemnify, defend and hold harmless Pvolve and our parent, subsidiaries, affiliates, partners, members, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your use of the Site or Services, or your violation of any law or the rights of a third-party.  This indemnification shall survive your use of the Site and these Terms of Service.

SECTION 17 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.  These Terms of Service are effective unless and until terminated by either you or us.  You may terminate these Terms of Service at any time by notifying us in writing that you no longer wish to use our Service, or when you cease using our Site.  If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof).

SECTION 19 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.  These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).  Without limiting the generality of the foregoing, certain coupons, sweepstakes, contests, discounts, and other promotional events and activities provided by Pvolve may contain modified or additional terms to these Terms of Service as indicated expressly in connection therewith.  Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ARBITRATION; GOVERNING LAW

We will try to work in good faith to resolve any issue you have with the Site, including without limitation, Services ordered or purchased through the Site, if you bring that issue to the attention of our customer service department.  However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer's satisfaction.

You and Pvolve (each, a “Party,” together, the “Parties”) hereby agree and consent that any claim, controversy, or dispute related to or arising out of access to and/or use of the Site, these Terms of Service (including the breach hereof), our use of your data, or our marketing or communication with you, whether based in contract, tort, statute, or other legal theory (“Disputes”), will be resolved by binding individual arbitration as described below. To the extent permissible by law, Disputes include, but are not limited to, disputes that arose before this or any prior agreement (including, but not limited to, disputes relating to advertising or privacy); disputes that would otherwise be subject to pre-existing class action litigation for which you may be a putative class member; and disputes that may arise after the termination of these terms.

Arbitration is more informal than bringing a lawsuit in court.  Arbitration uses a neutral arbitrator instead of a judge or jury, and is subject to very limited review by courts.  Arbitration allows for more limited discovery than in court, however, we agree to cooperate with each other to agree to reasonable discovery in light of the issues involved and amount of the claim.  Arbitrators can award the same damages and relief that a court can award, but in so doing, the arbitrator shall apply substantive law regarding damages as if the matter had been brought in court, including without limitation, the law on punitive damages as applied by the United States Supreme Court.  You agree that, by agreeing to these Terms of Service, the U.S.  Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Pvolve are each waiving the right to a trial by jury or to participate in a class action.  This arbitration provision shall survive termination of these Terms of Service and any other contractual relationship between you and Pvolve.

If you desire to assert a claim against Pvolve, and you therefore elect to seek arbitration, you must first send to Pvolve, by certified mail, a written notice of your claim ("Notice").  The Notice to Pvolve should be addressed to: Pvolve LLC.  If Pvolve desires to assert a claim against you and therefore elects to seek arbitration, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you.  A Notice, whether sent by you or by Pvolve, must (a) describe the nature and basis of the claim or dispute, and (b) set forth the specific relief sought ("Demand").  If Pvolve and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Pvolve may commence an arbitration proceeding or file a claim in small claims court.  During the arbitration, the amount of any settlement offer made by Pvolve or you shall not be disclosed to the arbitrator.  You may download or copy a form Notice and a form to initiate arbitration from the American Arbitration Association at www.adr.org.  If you are required to pay a filing fee, after Pvolve receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than US $5,000.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Terms of Service, and will be administered by the AAA.  The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by requesting them from us by writing to us at the Notice Address.  The arbitrator is bound by the terms of these Terms of Service.  All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope and enforceability of these Terms of Service, including, but not limited to, this arbitration agreement.  Unless Pvolve and you agree otherwise, any arbitration hearings will take place in New York, NY.  (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including, but not limited to, the AAA rules regarding the selection of an arbitrator).  If your claim is for US $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules.  If your claim exceeds US $10,000, the right to a hearing will be determined by the AAA Rules.  Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.  If the arbitrator issues you an award that is greater than the value of Pvolve’s last written settlement offer made before an arbitrator was selected (or if Pvolve did not make a settlement offer before an arbitrator was selected), then Pvolve will pay you the amount of the award or US $1,000, whichever is greater.  Except as expressly set forth herein, the payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules.  Each party shall pay for its own costs and attorneys' fees, if any.  However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for payment or recovery attorneys’ fees, the arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law.

YOU AND PVOLVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.  Further, unless both you and Pvolve agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.  The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

If the arbitration terms and conditions of this Section, are found to be unenforceable, then (i) the entirety of this arbitration provision shall be null and void, but the remaining provisions of these Terms of Service shall remain in full force and effect, and (ii) exclusive jurisdiction and venue for any claims will be in state or federal courts located in and for New York, New York.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site.  It is your responsibility to check our Site periodically for changes.  Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 22 - APPLICATION TERMS

All questions and requests relating to Site support must be directed to Pvolve.  To submit a support request, please email us at help@pvolve.com. The Select Third Parties, as defined below, are not responsible for providing support for the application portions of the Site and may not be contacted for support.  Pvolve will use commercially reasonable efforts to respond to questions and provide support.  Please note that we may change or remove functionality and other features of the Site at any time, without notice.

Pvolve will have no liability for errors, unreliable operation, or other issues resulting from use of the Site on or in connection with rooted or jail broken devices or use on any mobile device that is not in conformance with the manufacturer’s original specifications, including, but not limited to, use of modified versions of the operating system (collectively, “Modified Devices”).  Use of the Site on Modified Devices will be at your sole and exclusive risk and liability.

Your wireless carrier, the manufacturer and retailer of your mobile device, the developer of the operating system for your mobile device, the operator of any application store, marketplace, or similar service through which you obtain the Site, and their respective affiliates, suppliers, and licensors (collectively, the “Select Third Parties”) are not parties to these Terms of Use and they do not own and are not responsible for the Site.  Pvolve, and not any Select Third Parties, is responsible for addressing any claims raised by you or any third party regarding the Site or your use or possession thereof, including, but not limited to, claims related to product liability, legal, or regulatory requirements, and consumer protection or similar legislation.  You are responsible for complying with all application store and other applicable Select Third Parties’ terms and conditions.  YOU AGREE: (A) THE SELECT THIRD PARTIES DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO THE SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, QUALITY OF INFORMATION, AND FITNESS FOR A PARTICULAR PURPOSE; (B) IN NO EVENT WILL THE SELECT THIRD PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) ARISING OUT OF THIS AGREEMENT OR THE SITE, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES; AND (C) IN ANY EVENT, THE MAXIMUM LIABILITY OF ANY SELECT THIRD PARTY FOR ALL CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) OF EVERY KIND WILL IN NOT EXCEED FIVE DOLLARS ($5.00); AND (IV) YOU WAIVE ANY AND ALL CLAIMS, NOW KNOWN OR LATER DISCOVERED, THAT YOU MAY HAVE AGAINST THE SELECT THIRD PARTIES ARISING OUT OF THE SITE AND THESE TERMS OF USE.  THE THIRD PARTIES ARE INTENDED THIRD PARTY BENEFICIARIES OF THESE TERMS OF USE, AND ARE CAPABLE OF DIRECTLY ENFORCING ITS TERMS.  NOTHING CONTAINED IN THESE TERMS OF USE WILL BE CONSTRUED AS MODIFYING OR AMENDING ANY AGREEMENTS OR OTHER TERMS BETWEEN YOU AND THE SELECT THIRD PARTIES WITH REGARD TO THEIR SUBJECT MATTER.  In the event of any claim that the Site or your possession and use of the Site infringes a third party’s intellectual property rights, the Select Third Parties are not responsible for the investigation, defense, settlement, or discharge of the infringement claim.

SECTION 23 – REFER-A-FRIEND PROGRAM TERMS AND CONDITIONS

As a Refer-a-Friend member (a "Referrer"), you are subject to these Terms of Service and our Privacy Policy, as well as the following additional terms & conditions for Pvolve's Refer-a-Friend program:

Qualified Referral. A Qualified Referral is defined as a purchase made at https://www.pvolve.com/by a person (a "Referred Customer") who arrives to our website by clicking your Refer-a-Friend program link.  You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.

Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address).

Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must complete an order for a Pvolve Kit, Essentials Kit or Total Transformation Kit, not subject to returns, chargebacks, or fraudulent payments.

Reward Payments. Rewards are payable in increments of $30. The maximum Qualified Referrals earned per calendar year may be no more than 50 Qualified Referrals.  As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards.

Eligibility. Eligibility is limited to individuals only. Pvolve's Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined in Pvolve's sole discretion.  (we believe corporations are not people!)

No Spam. You must comply with all up-to-date "SPAM" laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged.  Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from Pvolve's Refer-a-Friend program.

Right to Close Accounts. Pvolve reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Pvolve Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

Right to Cancel Refer-a-Friend Program or Change Terms. Pvolve reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at help@pvolve.com or 888-978-3926.

Updated December 2024